Terms of Service

Effective date: 22 September 2026. These terms cover the WILS website and guided business pilot. They also provide the general service terms for a paid order where that order expressly incorporates them.

1. Supplier and agreement

The supplier is Gherardo Frusci trading as WILS, a sole trader, CRO business-name reference 791634, of 49 Stradowe Meadows, Athy, Co. Kildare, R14 FR98, Ireland. Contact: [email protected]. Website: wils-app.com.

The customer is the business identified in the accepted pilot invitation or order. The person accepting must be authorised to act for that business. WILS is offered for business use. Mandatory rights that cannot lawfully be excluded remain unaffected.

A website enquiry asks us to discuss your needs; it does not itself open an account or create a paid subscription. The agreed invitation or order records the customer, scope and access dates. An expressly agreed written variation takes priority over these general terms; the data-processing annex below takes priority for processing on the customer's behalf.

2. The free guided pilot

• The advertised pilot is 30 days free, with no payment card required. We confirm the workspace activation date and end date with you so that the agreed trial covers 30 days of available access.
• We first agree a focused warehouse task, the people involved and the setup needed. You do not need to send your warehouse catalogue with the initial enquiry.
• Access is arranged by invitation after that discussion. The pilot scope, user limits and available features are confirmed before activation.
• The pilot does not automatically become a paid subscription. There is no charge for letting it end. You may stop the pilot at any time by emailing [email protected].
• At the end, we agree whether to continue under a separately accepted paid order or close the pilot. Any extension must be agreed; silence is not consent to payment.

The pilot is for evaluation with appropriate operational checks. Before uploading personal operational data, we confirm the processing scope and return/deletion arrangements described in the annex. Until then, use sample data that does not identify people.

3. Paid services

A paid service begins only after the customer explicitly accepts an order stating the price, currency, applicable taxes, included users/features, billing period, payment method, renewal arrangements, cancellation notice and any refund terms. Those details are supplied before purchase. These terms alone do not authorise a card charge or an automatic renewal.

If a paid order provides for renewal, the order explains how and when to cancel it. Contractual cancellation, revocation of login access and deletion of data are separate matters. For assistance or a cancellation request, email [email protected]; we confirm the effective date and any remaining contractual obligations. Statutory refund and other non-excludable rights are preserved.

4. Access and acceptable use

We grant the customer and its authorised users a limited right to use WILS for the agreed business purposes and period. The customer manages user authorisation, roles and warehouse permissions, keeps credentials secure and tells us promptly about suspected unauthorised access.

You must not use WILS unlawfully, upload malicious code, access another customer's data, bypass security or permissions, interfere with the service, or conduct unagreed penetration or load testing. You must have the right to provide the data and instructions you submit. Do not place payment-card details, identity-document archives or special-category personal data in warehouse fields.

5. Customer data and intellectual property

The customer retains its rights in customer data. It permits WILS to host, organise, display, transmit, back up and otherwise handle that data only as needed to provide, support and secure the agreed service, meet lawful obligations and follow the data-processing annex. WILS retains its rights in its software, design, documentation and brand. No ownership of the software is transferred.

Each party protects the other's confidential information, limits its use to the agreed relationship and discloses it only to authorised people and providers with a legitimate need and confidentiality obligations, or as legally required. These duties do not cover information lawfully public, independently developed or lawfully received without a confidentiality restriction.

6. Warehouse responsibility and service support

WILS supports warehouse records and decisions. The customer remains responsible for checking physical stock, locations, quantities, batches, expiry dates and shipping information, and for safety and regulatory obligations in its operations. Reports and recommendations depend on the information entered. Agree the trial scope before relying on a new workflow for live operations.

Support is available through [email protected]. Unless a separate written service level is agreed, no guaranteed response time, uptime percentage or recovery time applies. We take reasonable care in providing the service and protecting data. We may perform maintenance and will give advance notice where practicable.

Optional integrations require separate configuration and authorisation. Their scope and any additional provider fees must be agreed before activation. The existence of an integration option is not a promise that every external product or feature is supported.

7. Ending access, return and deletion

An authorised customer contact may request pilot closure, a data return or deletion at [email protected]. We verify authority and agree the appropriate scope and secure delivery format. Do not send a whole workspace export in response to one person's access request without considering other people's data.

Before a pilot uses personal operational data, its closure instructions must identify the data to return or delete, delivery arrangements, active-copy handling and the treatment of backup copies. Those instructions govern the closure. There is no assumption that logging out, uninstalling an app or disabling a user erases a workspace. Statutory rights do not depend on a paid subscription or continued login access.

We may restrict affected access where reasonably necessary to address unlawful use, a material breach or a security risk. Where practicable, we explain the issue and allow a reasonable opportunity to resolve it; urgent protection may precede notice. We limit restrictions to what is necessary and explain the next steps. Either party may end the pilot on written notice. Ending the service does not remove accrued rights, confidentiality or data-protection obligations.

8. Responsibility and disputes

Each party is responsible for its own breach of the agreement and applicable law. WILS is not responsible to the extent a loss is caused by inaccurate customer information, misuse or circumstances outside its reasonable control, subject to duties and liabilities imposed by law. We do not impose a zero-value liability cap merely because the pilot is free.

Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any liability or data-protection remedy that cannot lawfully be limited. Any separate limitation for a paid service must be stated in the accepted order and remains subject to mandatory law.

The agreement is governed by Irish law and disputes are subject to the Irish courts, without removing any mandatory rights or jurisdiction that applicable law provides. Please contact [email protected] so we can first try to resolve a concern.

9. Changes and notices

We may update these terms for future invitations and orders. Material changes affecting an existing agreement require appropriate advance notice and do not retrospectively alter accrued rights. We will obtain agreement where required; publishing a new version does not itself authorise new charges. Operational and legal notices can be sent to the customer's nominated contact and to the WILS contact above.

Annex: customer data processing

This annex forms part of the agreement when WILS processes personal data on behalf of the customer. The customer is the controller and WILS is the processor, or WILS is a subprocessor where the customer is itself a processor with authority to appoint WILS. WILS's independent controller activities are explained in the Privacy Policy.

A. Scope, people, data and duration

The processing supports the agreed WILS warehouse workspace: recording, organising, storing, retrieving, updating and displaying catalogue and operational records; authorised reporting and support; transmissions to approved integrations; backup, return and deletion. It may concern customer administrators, warehouse personnel, supplier/customer contacts and delivery recipients.

Data categories include contact and account identifiers, roles and warehouse assignments, operator attribution and activity, contact/delivery details in operational records and relevant support material. Product or stock facts are personal data only where they relate to an identifiable person. Special-category data, criminal-offence data, identity-document archives and card details are outside the agreed scope unless expressly assessed and agreed separately.

Processing lasts for the agreed service and the documented return/deletion process. Before personal operational data is introduced, the invitation or processing instructions must confirm the applicable closure arrangements, including retained recovery copies. The customer determines lawful purposes, provides required notices and documents its instructions through the agreed service functions and authorised support contact.

B. Instructions and confidentiality

WILS processes personal data only on documented lawful instructions, including instructions about international transfers, unless applicable law requires otherwise. Where permitted, WILS informs the customer of that legal requirement before processing. WILS promptly informs the customer if it considers an instruction contrary to data-protection law. People authorised to process the data must be subject to confidentiality obligations.

C. Security and assistance

WILS applies security appropriate to the processing and risk, including encrypted web connections, access permissions, tenant and warehouse separation, password hashing, security logging and restricted encrypted database backups. The service does not include a promised certification, guaranteed recovery time or a complete device/file backup unless separately agreed.

Taking account of the nature of processing and information available, WILS assists the customer with individuals' rights, security obligations, breach assessment, impact assessments and prior consultation with a supervisory authority. WILS forwards relevant requests without undue delay and does not independently disclose customer-controlled data except on instructions or as law requires. WILS notifies the customer without undue delay after becoming aware of a personal-data breach and supplies available information and subsequent updates needed for the customer's response.

D. Subprocessors and transfers

The customer gives general written authorisation for the providers listed in Privacy Policy section 5 to the extent they process customer personal data to perform the described service. DigitalOcean provides hosting, Cloudflare delivery/security, Brevo service email, Microsoft business support correspondence and Backblaze encrypted backup storage. Customer-enabled integrations require the agreed scope and authority.

WILS must bind subprocessors to data-protection obligations providing the protection required by Article 28 GDPR and remains responsible for their performance of those obligations. Before adding or replacing a subprocessor for customer personal data, WILS gives advance written notice and a reasonable opportunity to object on data-protection grounds. The parties seek a workable alternative; if none is available, the customer may end the affected service before the change takes effect.

Transfers outside the EEA require a lawful transfer mechanism and any necessary supplementary safeguards. Regional hosting is not a promise of exclusively EEA processing by every provider. WILS supplies relevant transfer and subprocessor information on request.

E. Return, deletion and recovery copies

At the end of the processing services, WILS returns or deletes the personal data at the customer's choice and deletes existing copies unless applicable law requires storage. We agree practical delivery and verification steps with the authorised customer contact. Any legally required retention is limited to its stated purpose.

Backup handling is part of that process. The current off-site storage has a minimum 30-day immutability period and reviewed deletion rather than automatic deletion on day 30. The customer-specific closure arrangements must identify the affected recovery copies and their deletion timing before personal operational data is uploaded. Copies awaiting permitted deletion are restricted to recovery/security handling; fulfilled erasure instructions must be reapplied before restored data returns to service. WILS must not treat an unresolved backup schedule as permission for indefinite retention.

F. Accountability and audits

WILS makes available information necessary to demonstrate its compliance with this annex and Article 28 GDPR and permits and contributes to audits, including inspections, by the customer or its authorised auditor. Reasonable arrangements protect security, confidentiality and other customers' data without preventing statutory oversight. The parties cooperate to address substantiated findings. The customer's instructions and WILS's assistance do not remove either party's own obligations under data-protection law.